Citizens Advice Eastbourne - Research & Campaigns Volunteer

People face far more problems than they should because policy fails them. No-one sees that more than we do: we help more people with more problems than anyone else. That gives us a unique insight into the challenges people are facing today.

We are looking for a volunteer who can spare a few hours a week to co-ordinate and develop research and campaigns (R&C) work for Citizens Advice Eastbourne to help us campaign on big issues affecting people's lives

Main responsibilities:

- to ensure effective completion to Citizens Advice of evidence forms,
- to monitor and evaluate R&C trends and statistics
- to provide regular reports on R&C work to Manager and Trustees
- to ensure systems are in place to inform Advisers about current local/national R&C issues, including access to R&C bulletins,
newsletters, and requests for evidence from Citizens Advice
- to submit evidence to Citizens Advice on current R&C issues, as and when appropriate.
- to respond to issues of current concern and select priorities for action

Skills knowledge and experience required to fulfill this role

- commitment to the aims, principles and policies of the Citizens Advice service
- understanding of the importance of R&C work in the advice process
- commitment to challenging injustice
- knowledge and interest in current local and national R&C issues and current affairs
- ability to support, motivate and enable others
- communication, negotiation and presentation skills
- ability to analyse and evaluate, plan and produce written information and reports
- ability to work as a member of a team

Desirable additional skills:

- experience/ability to undertake media work (writing press releases, giving interviews for press, TV and radio)
- experience/ability to identify training and development needs and in training others
- experience in facilitating groups
- experience/current skills in the use and application of IT (word processing, database etc.)

What’s in it for you?

- you will gain and build on valuable skills and experience such as communication, IT skills and working in a team
- you can increase your employability
- you can help to make a real difference to peoples’ lives
- you will work with a range of different people, independently and in a team

we’ll reimburse expenses too!

This role can be home or office based, although some meetings in the office will be required.

If you would like more details, please email Kelly at administrator@eastbournecab.co.uk who can answer any questions you may have or send out an application form.